SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Mexico, Central America, South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of dxs1010 (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of dxs1010.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

V***o

24 Jun 2020

Verified Purchase

Very fast delivery even during this COVID time. Quality is even better than I expected. The only small damage happened probably during transportation (bottom left corner is slightly ben)t, as it is packed just in box. But it is very small and not visible if one doesn't know about it.

C***a

The tablets arrived much faster then my other purchases. good material and as in the description

U***r

21 Jun 2020

Product is exactly what was expected. Quality product. Timely delivery.

J***o

Ordered on March 28, and since then Miss Corona delayed my package sooooooo long. This product only arrived today June 21. My purchase protection ran out but I waited because I know it is not stores fault. Anyway the product came unharmed despite the long travels it has had and everything has been according to the description.

V***a

Very functional table! The color is so saturated that when I delivered it, the effect of Wow worked perfectly. Thank you store! The table is really not from the most durable, but light, for which I put + in contradiction. Drove a little less than a month.

Y***z

5 Jun 2020

They look good quality I wish if they are and delivery very fast that charm me. Thank you

A***e

3 Jun 2020

Very lightweight and manageable which is what I need. Thank you and 100 recommended !!

T***t

25 Apr 2020

To my surprise this came early. It’s nice for the price. Don’t expect steel. It’s just as advertised and light weight but sturdy.

L***l

23 Mar 2020

Arrives much sooner than expected, easy to set up and adjust to where I want my laptop to be. The mouse plate is now a handy coffee holder. the screw for the mouse plate has only 1 way to go in, under the main desk top. I would 100% recommend this item for anywhere in the home and out and about. You can use this for anything, not just your laptop.

A***S

22 Mar 2020

The design of the hipkawat, but in general will go, came bent in the middle, had to be a little richtaned.

Adjustable Aluminum Laptop Stand with Mouse Pad