SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of dxs1010 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of dxs1010.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is the best case I've owned because of the cell phone holder slot with touchscreen capable clear window. I like to track my trips using apps on my iPhone and my prior case resulted in my iPhone falling out and landing on the ground. Luckily for me I was on grass at the time otherwise my phone would have been smashed. I have another zipper case I can put my phone in but then I couldn't see it and use maps to guide my route.
With this case, there's no way for it to ever fall out and I can still see the screen. It also has a large amount of storage space under the phone slot for my small bicycle tool and a snack in case I get hungry. It also has enough room in the case for me to carry a portable battery that I keep my phone plugged into so I don't have to worry about running out of power. With my prior case, I was always getting my hands caught up in the cord that ran from the battery in the case to the phone on a holder on my handle bar which resulted in my phone breaking free from the handle bar mounting.
Most of the time the phone stayed hanging from the power cord but it did fall completely to the ground as I mentioned earlier. I couldn't chance that happening on the road. The case stayed securely attached to my bike with strong velcro straps that are long enough to fit on any bike configuration. This is the best case for protecting your phone while riding and being able to carry a small bicycle tool, a snack, and a portable battery for the phone - all in the same bag.
Like most people these days, I’m overly attached to my phone. It’s rarely not on my person - either in my back pocket, in my hand, or in my purse. So when I got a new bike I knew I needed a solution to keep my phone handy and safe. I liked this option because it would strap my phone to the frame and there would be some space bellow. I didn’t like how other options attached my phone to the handle bars because it seemed less stable and there was less cushion for my phone. The touch screen is great for quickly switching songs, checking a text, or checking my route on the map app.
I also loved how I could fit a small water bottle in the pouch. I don’t like water bottle racks so the fact that my small water bottle fit in this was an added bonus. Overall I recommend this if you’re looking for a way to keep your phone near you while riding your bike. Of course I could keep it in a backpack but, to be honest, that’s too far. I know I have attachment issues in regards to my phone but who doesn’t?
This is a great product - well made and performs as advertised. It fits my phone with Lifeproof case, the velcro straps hold it securely to the frame and the touchscreen works. Plenty of room for keys, a battery for the phone or bike light. I like to see my progress on the map (All Trails), so I set the Autolock to 'never'. Well made and should keep everything dry even in a downpour (in which case I wouldn't be riding anyway). However, don't leave your phone and keys in the compartment while your bike is parked - anyone can zip it open or undo the velcro (I only gave 3 stars for security).
I have been looking for a holder for my wife’s phone so that she could have something on her bike that would not only be handy but safe as well because of the frequent showers we have here in Florida. On the day it arrived I installed it on her bike and was amazed at easy it was to install and on our first ride it rained and it not only kept her phone dry but mine as well because I was able to put it in the waterproofed storage area, this product is amazing, thank you!!!!!!
My phone fits nicely in weatherproof protector and touch screen works great through the sensitive cover! I would definitely recommend and buy again.
it’s really awesome that i can get online with no extra costs and receive it promptly and conveniently
I love this product I put my phone and my battery inside so my phone it's charching. a lot of of space
Fits perfectly on my bike and has enough room for my keys, wallet, sunglasses and phone.
I guess it's the cheapest that is offered online. Great!
New has an astonishing quality. I've checked ot alread :-)
I love it!! really good! My first time buying and of course will buy again~ i recommend!
Amazing product.. arrived very fast... Thanks!
discount is the best offer in this webstore
excellent product and customer service. thanks for this
This is a really inexpensive , the store offers are great
using for 2 weeks already. no flaws noted